Privacy Policy

1. Introduction

Infused Addons ("we," "us," or "our") operates InfusedWoo and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide

• Account information — name, email address, and company name when you create an account or purchase a license.
• Billing information — payment details processed securely through Stripe or PayPal. We do not store full credit card numbers on our servers.
• Support requests — any information you provide when contacting our support team, including screenshots and license details.

Information collected automatically

• Usage data — pages visited, time spent, referral source, browser type, and device information.
• License activation data — domain names where your license is activated, activation timestamps, and plugin version information.
• Cookies — session cookies to keep you logged in, and analytics cookies to understand how our site is used.

3. How We Use Your Information

We use the information we collect to:

• Process purchases and manage your license subscriptions.
• Provide customer support and respond to your inquiries.
• Send transactional emails (purchase confirmations, renewal reminders, license notifications).
• Send product updates and newsletters (only with your consent; you can unsubscribe anytime).
• Improve our products, website, and overall user experience.
• Detect and prevent fraud or abuse of our licensing system.

4. Third-Party Services

We share information with trusted third parties only as necessary to operate our services:

• Stripe & PayPal — payment processing. Subject to their respective privacy policies.
• Postmark — transactional email delivery.
• Zendesk — customer support ticket management.
• Cloudflare — website hosting, performance, and security.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption in transit (TLS/SSL), secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or accounting purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing activities.
• Export your data in a portable format.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at our support page.

8. Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand site usage. You can control cookie preferences through your browser settings, though disabling essential cookies may affect site functionality.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out through our support page.