Frequently Asked Questions

InfusedWoo is a premium WordPress plugin that deeply integrates WooCommerce with Keap CRM (formerly Infusionsoft). It automatically syncs contacts, orders, and tags between your WooCommerce store and Keap, enabling powerful marketing automation without manual data entry.

InfusedWoo connects via Keap's official REST 2.0 API. After installing the plugin and authenticating with your Keap account, it establishes a secure, real-time connection. Customer data, orders, and tags sync automatically based on your configured rules.

Yes. InfusedWoo fully supports WooCommerce High-Performance Order Storage (HPOS). Whether you're using the legacy post-based storage or the new custom tables, InfusedWoo works seamlessly.

Yes. InfusedWoo was one of the first plugins to support Keap's REST API 2.0 on day one. This provides faster sync speeds, improved reliability, and access to the latest Keap features.

InfusedWoo offers three annual plans: Pro ($199/year for 1 live + 1 staging site), Business ($399/year for 5 live sites + unlimited staging), and Agency ($599/year for 25 live sites + unlimited staging). All plans include full features, updates, and support.

Yes. InfusedWoo integrates with WooCommerce Subscriptions to sync subscription events, renewals, and status changes to Keap. You can trigger automations based on subscription lifecycle events.

Yes. InfusedWoo supports both modern Keap plans and Keap Max Classic (formerly Infusionsoft). The plugin automatically detects your Keap edition and configures accordingly.

Simply deactivate your current plugin, install InfusedWoo, and connect to your Keap account. InfusedWoo will begin syncing based on your configured rules. Existing Keap data remains untouched during migration.

InfusedWoo requires WordPress 6.0+, WooCommerce 8.0+, and PHP 7.4 or higher. We recommend using the latest stable versions for best performance and security.

Yes. We offer a 30-day money-back guarantee. If InfusedWoo doesn't meet your needs, contact support within 30 days of purchase for a full refund.

Yes, depending on your plan. Pro allows 1 live site + 1 staging, Business allows 5 live sites + unlimited staging, and Agency allows 25 live sites + unlimited staging.

When a customer places an order in WooCommerce, InfusedWoo automatically creates or updates the contact in Keap, records the order details, applies configured tags, and triggers any automation sequences you've set up.

InfusedWoo includes built-in retry logic and queue management. If the connection drops temporarily, syncs are queued and processed automatically when the connection is restored. No data is lost.

Yes. You can map any WooCommerce field (including custom fields, checkout fields, and meta data) to any Keap custom field. The mapping interface provides drag-and-drop configuration.

Visit our support page at infusedwoo.com/support to submit a ticket. Pro plan users receive email support, while Business and Agency plans include priority support with faster response times.